Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must not have been washed or labelled.
To complete your return, we require an email or telephone call advising for the need to refund or exchange. (E) email@example.com (T) 0407 079 301
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items at our cost if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: PO Box 1221, Warners Bay, NSW, 2282, Australia.
To return your product, you should mail your product to: PO Box 1221, Warners Bay, NSW, 2282, Australia
If the return is for any reason other than the product was faulty or sent incorrectly, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If the refund or exchange is necessary because product was faulty or sent incorrectly you will be refunded return freight and Adaptive Fitz will pay any freight on replacement shipment.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.